1. Purpose and scope
This document sets out the identity verification (Know Your Customer, KYC) procedures applied to Zoome Casino accounts registered by users located in Canada. The verification process is a mandatory compliance requirement and forms part of the terms governing account access and eligibility for withdrawals. All users are subject to these procedures regardless of the payment method used or the amount of funds held in the account.
Zoome Casino operates under a license issued by the Curacao Gambling Authority (company registration number 152125). The KYC procedures described in this document are implemented in accordance with the obligations arising from that licensing framework and in alignment with anti-money laundering standards applicable to online gambling operators serving residents of Canada.
2. When verification is required
Identity verification is required in the following situations:
- Account withdrawal request: no withdrawal is processed until full KYC verification is completed.
- Account review: verification documents may be requested at any point during the account lifecycle if account activity warrants additional review.
- Registration confirmation: email verification is required immediately upon account creation. In some cases, phone verification via SMS code may also be required, depending on the registration method.
Users are advised to initiate the verification process promptly after registration to avoid delays at the withdrawal stage. A grace period of up to two weeks is generally available to complete the required steps. Failure to complete verification within the applicable period may result in restrictions on account functionality.
3. Required documents
The following documents are mandatory for identity verification. All submitted documents must be valid, legible, and clearly display the user’s full legal name, which must match the name registered on the Zoome Casino account.
3.1 Proof of identity
A government-issued photo identification document is required. Accepted documents include:
- Passport
- Driver’s licence
- National identity card
The document must be current and not expired at the time of submission.
3.2 Proof of address
A document confirming the user’s residential address is required. Accepted documents include:
- Utility bill (electricity, gas, water, or telecommunications)
- Bank statement issued by a financial institution
The document must have been issued within the three months preceding the date of submission and must display the user’s full name and current residential address.
3.3 Proof of payment method
Verification of the payment method used to fund the account is required. Accepted forms of evidence include:
- A photograph or scan of the bank card used for deposits (showing the cardholder name and card number, with the middle digits obscured)
- A screenshot of the e-wallet account showing the account holder’s name
- A bank account statement confirming ownership
This requirement does not apply to deposits made using cryptocurrency. Users who deposited exclusively via cryptocurrency are not required to submit payment method verification documents.
3.4 Selfie verification
In addition to the above, one or more of the following may be required:
- A selfie photograph in which the user holds their valid photo ID
- A selfie in which the user holds a handwritten note addressed to Zoome Casino, potentially with an additional instruction such as a specific gesture or action as directed by the support team
This step is used to confirm that the person submitting the documents is the same individual named on the account and on the identification document.
4. Document submission procedure
All required documents must be submitted through the designated section within the user’s account. The process is as follows:
- Step 1: Log in to the Zoome Casino account using registered credentials.
- Step 2: Navigate to the Documents or Verification tab within the account settings area.
- Step 3: Upload the required files in the accepted formats.
- Step 4: Monitor the status of the submission within the same tab.
Accepted file formats: JPEG, PDF, BMP, TIF, GIF
Maximum file size per document: 2 MB
Documents that do not meet the format or size requirements are not processed. Users are responsible for ensuring that uploaded files are clear, complete, and within the specified technical parameters.
5. Document quality requirements
All submitted documents must meet the following standards:
- All text, including names, dates, addresses, and document numbers, must be fully legible.
- No part of the document may be obscured, cropped, or digitally altered.
- The document must be photographed or scanned in its entirety, including all four corners.
- The information on the document must match the personal data provided during account registration.
Documents that do not meet these standards are rejected, and the user must resubmit compliant copies. Repeated submission of non-compliant documents may result in extended processing times.
6. Processing and outcome
Once documents are submitted, Zoome Casino reviews the materials and updates the verification status within the account. Users are notified of the outcome. If verification is approved, withdrawal functionality is enabled. If additional information is required, the user is contacted through the registered email address or via the support channel.
Zoome Casino does not guarantee a fixed processing time for KYC review. Users are advised to submit documents as early as possible to avoid delays in accessing withdrawal services.
7. Data handling
Personal documents and data submitted for identity verification are processed solely for the purpose of fulfilling KYC and anti-money laundering obligations. Zoome Casino retains submitted documents in accordance with the data retention requirements applicable under its licensing jurisdiction. Users may not request the deletion of verification records where retention is required by applicable law or regulatory obligation.
8. Player obligations
By registering an account with Zoome Casino, the user agrees to:
- Provide accurate and truthful personal information at the time of registration.
- Submit valid and current documents when requested.
- Notify Zoome Casino of any changes to personal information that may affect the accuracy of account records.
- Cooperate with any additional verification requests initiated by Zoome Casino.
Providing false, altered, or fraudulent documents constitutes a material breach of the Terms and Conditions and may result in immediate account suspension and forfeiture of funds.
9. Contact
Questions regarding the identity verification process may be directed to Zoome Casino support at:
- Email: [email protected]
Support representatives are available to assist with document submission, status inquiries, and technical issues related to the verification process. Users are advised to use only the official Zoome Casino domain (zoome.casino) when accessing an account or contacting support, and to disregard instructions or requests received from any other domain or source.